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- 31st Jan 2008
- 31st Jan 2008
- !Final report: Business Case and Plan for the NW PPM Centre 21st Aug 2007 (354.06Kb)
- 10.04.07 13th Apr 2007
- 12.03.07 13th Apr 2007
- August 2007 19th Sep 2007 (197.5Kb)
- authorities customer need invite v3 12th Jun 2007 (105.5Kb)
- BluePrint 20th Nov 2007 (4.75Mb)
- BPI-PPM questionnaire 8th Aug 2008 (26.5Kb)
- BPR in the NW 2008-11 18th Dec 2007 (213Kb)
- Business Case and Plan 4th Feb 2008 (354.06Kb)
- Cabinet Office: Customer Insight and Channel Strategies guidance 11th Jun 2007
- Clayton Childrens Centre 16th Feb 2007 (141.7Kb)
- Communications Communication Plan 19th Jul 2007 (60Kb)
- Communications Email sent to survey recipients 19th Jul 2007 (29.5Kb)
- Communications Letter to Chief Execs 19th Jul 2007 (31.5Kb)
- Cost Architecture 15th Oct 2007 (1.46Mb)
- Cost architecture final report 18th Dec 2007 (2.72Mb)
- Cost architecture final report 18th Dec 2007
- Cost architecture final report 18th Dec 2007
- Cost Validation Report 3_0 FINAL.pdf 10th May 2007 (262.07Kb)
- CSR-07 Service Transformation Agreement 1st Feb 2008 (512.8Kb)
- Cumbria Information Hub (Connected Cumbria) 16th Feb 2007 (155.5Kb)
- East Lancashire Consultative Services 16th Feb 2007 (165.97Kb)
- East Lancashire Procurement Service Factsheet 16th Feb 2007 (160.82Kb)
- esd toolkit customer profiling resources 23rd Jan 2008
- Finance Budget Monitoring Spreadsheet 19th Jul 2007 (89.5Kb)
- Grapevine Newsletter Dec 06 19th Feb 2007 (62.82Kb)
- HIghlight Report 2.10.07 3rd Oct 2007 (48.5Kb)
- Highlight Report 20.9.07 3rd Oct 2007 (47.5Kb)
- Highlight Report 4.9.07 5th Sep 2007 (44.5Kb)
- ICO’s framework code of practice 28th Aug 2007 (357.29Kb)
- Information Sharing Toolkit (Connexions) 16th Feb 2007 (151.22Kb)
- Jan 2007, NWeGG input into NW RIEP programme 23rd Jan 2008 (236.5Kb)
- July 2007 19th Sep 2007 (190Kb)
- July 2007 19th Sep 2007 (190Kb)
- June 2007 19th Sep 2007 (187Kb)
- Leadership presentation from RTNW 9th Jul 2008 (745Kb)
- LGA - Customer Insight Protocol 23rd Jan 2008
- LGA - Customer satisfaction with local services 23rd Jan 2008
- LGA customer insight research summary 23rd Jan 2008
- LGA: Customer insight - developing customer satisfaction measures for local government services 23rd Jan 2008
- LGA: Customer insight - guide to segmentation 23rd Jan 2008
- LGA: Measuring customer satisfaction: a review of approaches 23rd Jan 2008
- Maturity Model & Supplementary Survey Maturity Model 19th Jul 2007 (221Kb)
- Maturity Model & Supplementary Survey Overall Survey Results (Maturity) 19th Jul 2007 (1.01Mb)
- Maturity Model & Supplementary Survey Overall Survey Results (Supplementary) 19th Jul 2007 (145Kb)
- Maturity Model & Supplementary Survey Recipient Info 19th Jul 2007 (29Kb)
- Maturity Model & Supplementary Survey Supplementary Survey 19th Jul 2007 (241.5Kb)
- May 2007 19th Sep 2007 (869Kb)
- May 2007 19th Sep 2007 (869Kb)
- Meeting - 15.6.07 19th Sep 2007 (192Kb)
- Meeting 21.9.07 19th Sep 2007 (94.5Kb)
- meeting 23.5.07 19th Sep 2007 (97Kb)
- Meeting 31.7.07 19th Sep 2007 (201Kb)
- Meetings Agenda 110507 20th Jul 2007 (86Kb)
- Meetings Agenda 140307 20th Jul 2007 (88Kb)
- Meetings Agenda 150207 20th Jul 2007 (19Kb)
- Meetings Agenda 180607 20th Jul 2007 (95Kb)
- Meetings Agenda 200407 20th Jul 2007 (91.5Kb)
- Meetings Agenda 210207 20th Jul 2007 (20Kb)
- Meetings Agenda 210307 20th Jul 2007 (86Kb)
- Meetings Agenda 220607 20th Jul 2007 (90Kb)
- Meetings Agenda 230507 20th Jul 2007 (92.5Kb)
- Meetings EGG Terms & Reference 20th Jul 2007 (182Kb)
- Meetings Minutes 130407 20th Jul 2007 (23.5Kb)
- Meetings Minutes 140307 20th Jul 2007 (31Kb)
- Meetings Minutes 180607 20th Jul 2007 (25Kb)
- Meetings Minutes 200407 20th Jul 2007 (23Kb)
- Meetings Minutes 201206 20th Jul 2007 (19Kb)
- Meetings Minutes 210207 20th Jul 2007 (28.5Kb)
- Meetings Minutes 210307 20th Jul 2007 (24.5Kb)
- Meetings Minutes 210307 20th Jul 2007 (12.07Kb)
- Meetings Project Board Roles & Responsibilities 20th Jul 2007 (41.5Kb)
- National Process Improvement Workshop 3rd Apr 2007 (176Kb)
- NOW people Factsheet 16th Feb 2007 (198Kb)
- NWeGG CSR07 Perspective 11th Oct 2007 (978.5Kb)
- NWeGG Prospectus / Work Programme 2006-2008 30th Jan 2007 (2.51Mb)
- Oldham Metropolitan Borough Factsheet 16th Feb 2007 (143.41Kb)
- Outline Proposal v1.4 5th Sep 2007 (348Kb)
- Product Description 25th Jun 2007 (77.5Kb)
- Products Appendices 20th Jul 2007 (17.85Mb)
- Products Business Case & Plan 20th Jul 2007 (417.5Kb)
- Project Closure Docs End Project Report 20th Jul 2007 (51Kb)
- Project Closure Docs Lessons Learned Report 20th Jul 2007 (51Kb)
- Project Closure Follow on Actions & Recommendations 20th Jul 2007 (45.5Kb)
- Project Deliverables 19th Sep 2007 (130.5Kb)
- Project Documents Change Request 19th Jul 2007 (57.5Kb)
- Project Documents Issues Log 19th Jul 2007 (15Kb)
- Project Documents PID 19th Jul 2007 (144.5Kb)
- Project Documents Product Description - Business Case 19th Jul 2007 (96Kb)
- Project Documents Product Description - Business Plan 19th Jul 2007 (98Kb)
- Project Documents Project Approach 19th Jul 2007 (48.5Kb)
- Project Documents Project Brief 19th Jul 2007 (266.5Kb)
- Project Documents Project Mandate 19th Jul 2007 (65.5Kb)
- Project Documents Risk Log 19th Jul 2007 (190.5Kb)
- Project Initiation Document - Phase 2 4th Feb 2008 (345.5Kb)
- Project Status 19th Sep 2007 (79.5Kb)
- Quality criteria & checking 19th Sep 2007 (91Kb)
- Report Highlight 20th Jul 2007 (56.5Kb)
- Report on Modelling Citzen Need 4th Jan 2008 (1.78Mb)
- Reports RAG 020307 19th Jul 2007 (88.5Kb)
- Reports RAG 020407 19th Jul 2007 (90.5Kb)
- Reports RAG 090307 19th Jul 2007 (88.5Kb)
- Reports RAG 120307 20th Jul 2007 (88Kb)
- Reports RAG 120407 20th Jul 2007 (90.5Kb)
- Reports RAG 210507 20th Jul 2007 (88.5Kb)
- Reports RAG 230307 20th Jul 2007 (89Kb)
- Reports RAG 240407 20th Jul 2007 (88.5Kb)
- Reports RAG 310407 20th Jul 2007 (90.5Kb)
- Short Project Initiation Document 2nd Oct 2007 (348Kb)
- Short Project Initiation Document v1.4 5th Sep 2007 (344Kb)
- Sport England Segmentation data 23rd Jan 2008
- Terms of reference 25th Jun 2007 (282Kb)
- Transaction modelling proposal v1.4 5th Sep 2007 (344Kb)
- Write up on NWeGG NI14 workshop, March 2008 23rd May 2008 (216Kb)