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NWEGG Upcoming Events! Please see below a selection of upcoming event's that NWEGG have scheduled for the forthcoming months: 17th March 2010- NWEGG Spring Full Members Meeting Location: Herons Reach, De Vere Hotels, East Park Drive, Blackpool, Lancashire, FY3 8LL 23rd March 2010 - Customer Service Managers Networking Meeting- Channel Migration in Customer Services Location: The Centre, Birchwood Park, Warrington, WA3 6YN 26th March 2010- Effective Information Sharing and Security Networking Meeting Location: Park Inn St Helens, Linkway West, St Helens, Merseyside. WA10 1NG 30th March 2010- Business Process Improvement Networking Meeting- Missing and Easy Win? Shaping Parental Engagement through Technology Location: TBC All of the above events that do not display a location or event title will shortly be updated. To register for any of these event please click on 'events' on the left hand side of the screen.

Have you seen the new Case Studies available for each programme area?

Case Studies focussed on each programme area are now availble on the NWEGG website. Please follow the links below to access each of these:

-Right Track North West Case Studies Click Here

-Effective Information Sharing and Security Case Studies Click Here

-Customer Service Management Case Studies Click Here

-Business Process Improvement Case Studies Click Here

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Is Your Organisation Making the Most of NWeGG? NWeGG offers a wide range of specialist training courses and development tools to help improve performance within your organisation. To see what's on offer please click here

Is your authority spending a fortune on BPI training and thinking there must be a better way?

…….. We offer free Business Improvement Training (BIT) available to NW public sector organisations funded by the Learning and Skills Council and run by NA Consulting.

The training will give your staff key skills in lean tools and techniques that are applied immediately as part of the course. Authorities like Preston, Chorley, Wirral, Rochdale and South Ribble are already making good use of it and we are aiming to have a total of 400 people through the training by April 2010.

Click here to find out more, access case studies and instructions on what to do next!


Have you seen the new CSM Business Continuity Management - Toolkit? This "CSM - BCM Toolkit" brings together good practice in BCM in the form of a repository of tools, case studies and guidance for Local Government customer services managers to draw upon To be re-directed to the landing page and access to subsequent pages of the new Toolkit ..... Click here

17th February 10
ABC Practitioners Training.
Location: Oak Room, Woodland Conference Centre, Southport Road, Chorley PR7 1QR
A training event in the North West to explain how the esd-toolkit Activity Based Costing (ABC) method for Local Government and the accompanying Service Cost Calculator and Generic Process List are used and applied.

17th March 10
Spring Full Members Meeting
Location: Herons Reach, De Vere Hotel, East Park Drive, Blackpool, Lancashire, FY3 8LL
More information to follow.

23rd March 10
Channel Migration in Customer Services
Location: The Centre, Birchwood Park, Warrington, WA3 6YN
This is the CSM Networking Meeting

1st February 10
Denham: new powers to help residents fix local problems - North West
Communities are being given a powerful new way to fix local problems under new proposals to strengthen the ability of councils to scrutinise all local public services, announced Communities Secretary John Denham today.

29th January 10
House of Lords approves DWP use of data-sharing to help combat fuel poverty
Draft regulations that will allow the DWP to use data-sharing to help combat fuel poverty have been approved by the House of Lords.

27th January 10
The government has signed Â£1 billion worth of two-year framework deals with 19 suppliers, for software applications
The deal opens up advantageous buying terms to all central government departments. Contracts have been drawn up with an optional two year extension.

info4local Subject Documents

Electronic Licence Management System

Office of Public Sector Information: Perspectives blog

Buying Solutions: New financial support package for eAuctions

Public reporting mechanism for terrorist material on the internet

Record 6.4 million file their tax returns online

Understanding the Value and Benefits of Establishing a Local Information System

Radical shift in government ICT will save £3.2 billion annually in public money

Public Sector Procurement Magazine

Cabinet Office: Digital engagement blog

IDeA: Implementing information management

All the above links go to an external website.

Excellence in Service Redesign
This is the landing page for business process improvement professionals working in the North West.

Business Support Group for Online School Applications and Online Free School Meals
This project page is to support the GES programme on the take-up of Online School Applications and Online Free School Meal Applications in North West Local Authorities. Regular updates, news items and case studies will be posted here.

Effective Information Sharing & Security Programme
Following numerous public sector initiatives and workshops relating to information sharing, the North West Information Sharing group has been formed.

view full projects list